Privacy Policy

Please note below contains interim version of our Privacy Policy. An updated version will be released upon the full launch of the platform.

About us

Counselpath (‘us’, ‘we’) is committed to protecting and respecting your privacy. The below Privacy Policy contains important information about what to expect when we collect personal information and how we will use your personal data. Any information you provide to us by which you may you be identified when using our website and platform will only be used in accordance with this privacy policy. In case of further questions about our privacy practices please email contact@counselpath.com

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Counselpath Limited with registered address at 167-169 Great Portland Street, London W1W 5PF, United Kingdom.

Counselpath has a Data Protection Officer who is responsible for all matters relating to privacy and data protection and can be reached at our registered address or by writing to contact@counselpath.com. Please address your email to Data Protection Officer.

What information we collect

We collect the following personal information:

  • Email address – where voluntarily provided by visitor through newsletter sign-up
  • First Party Cookies – collected on each website visit. Information collected includes:
    • IP address of the user’s computer
    • The referring URL (if any)
    • Browser software identification (i.e. the brand and version of your browser)

How do we use personal information

We use the collected information to:

  • Send you newsletters and other marketing communication to inform you about our product offering
  • Carry out polls and surveys to gather customer feedback and further develop our offering
  • Ensure the content on our website is presented in most relevant manner
  • Improve and personalise user experience on our website
  • Understand website visitor population via third party tools like Google Analytics

The legal basis for processing personal data is voluntary user consent, expressed either through visiting the website or leaving user email address in the newsletter sign-up box. You can withdraw your consent by emailing contact@counselpath.com or unsubscribing from marketing communication via link included in our marketing emails.

When do we share personal data

We only share personal data with third parties for the purposes of understanding our audience (e.g. via audience measurement tools on Google Analytics) and data processing (e.g. with our suppliers of hosting and communications services). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

How do we store, secure and process personal data

Information you provide to us is stored on secure servers in the United Kingdom. We use firewalls and anti-virus software to ensure high standards of data protection. By submitting your personal data, you agree to its storing or processing, including by our third party suppliers of hosting services. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. We will keep your data for marketing and communications purposes for as long as we are actively operating our service.

We have a strict data protection policy in place, which forms part of core training for all of our employees. Counselpath employees are also bound to a confidentiality agreement.

Your rights in relation to personal data

In accordance with GDPR regulations we respect your privacy rights and will provide you with access to personal data you have provided through the platform. If you wish to access, amend or delete any data we hold about you please contact us at contact@counselpath.com with a subject line ‘Personal Data Request’. It may take up to thirty (30) business days to process your request. Please note you have the possibility to unilaterally remove yourself from marketing communications by unsubscribing via a link included in Counselpath newsletter.

Contact us

Any questions or concerns relating to Privacy Policy and our data practices should be directed to contact@counselpath.com. Please insert ‘Privacy Policy’ into the subject line of your email.

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Privacy Policy